Privacy Policy

Privacy Policy

Privacy Policy of use of Gracious Express website

Gracious Express understands the importance of protecting the privacy of the users of its website ( Its privacy policy gives information about its practices regarding customer privacy and information security.

The information collected on the website is used to market and improve the services of Gracious Express, to improve the content and services on the Gracious Express website and make it easier to use and more appropriate to individual users, and to contact its users with updates to the website or for other marketing purposes.

In general, you can visit the website without revealing any information about yourself. Our web servers temporarily save the information provided by you for security purposes, such as the connection data of the computer connecting to our site, a list of links that you visit within our site, the date and duration of your visit, and the identification data of the type of browser and operating system used.

Gracious Express' website currently provides access to its users for Shipment Tracking, Pickup Request, Services Offered, Pin codes Served, Network Details, Dedicated Customer Portal for Billing, POD, Shipment Report, and Other Details. In the future, Gracious Express may add other features to enhance the customers' experience.


Scope of Privacy Policy & Its Applicability

This Privacy Policy applies to Gracious Express, associates, workers, staff, and colleagues who gather, have, use, process, record, store, exchange, reveal, handle, transfer, and obtain information from you and third parties, including but not limited to any specialists, temporary workers, counselors, bookkeepers, accountants, agents, representatives of and/or service providers, etc. who provide services to or for's benefit regarding its business ("Third Parties"). This Policy summarizes what type of Information (as defined herein) we gather about you, the purpose of collecting, storing, and using such Information, to whom such Information may be transferred/disclosed, and how we keep your privacy safe and secure.

Gracious Express' Privacy Policy is liable to change at any time without prior notification. To ensure you know about any changes or updates, please review this policy page occasionally. By visiting the website, you consent to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or visit our website. By using the website, you explicitly agree to disclose your Information according to this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

Collection of Information and Its Usage

Gracious Express may collect personal information from you, including your first and last name, contact number, email ID, complete address, and any other information when you knowingly provide us with this information. We shall not retain any information for longer than is required.

Usually, we require this information for the following purposes: To bill customers for the services they elect to use; To contact its users with updates to the website or for other marketing purposes; To improve the content and services on the Gracious Express' website and make it easier to use and more appropriate to its users; To understand your needs and provide you with more customized services.

We do not share, sell, transfer, or disclose your personal data to any other organization or third party, and we will not do so in the future unless required by law or for the purpose of a contract, or unless you have given express consent to do so. Certain areas of the website, including but not limited to the "Customer Portal" and "Tracking," require a registration or tracking ID for access. Information obtained from registered users may also be used only for Gracious Express marketing purposes.

Security of Information

The data collected from the users resides behind a firewall with access restricted to authorized personnel based on their requirement for the data to provide efficient services to customers. We also maintain a high level of confidentiality for the information collected.

Keeping your payment information secure

Gracious Express protects your personal information, transaction data, credit, debit, and prepaid card information, as well as internet banking information, with industry-leading security. Using our website or app for payments is easy, secure, and private. It's simple for you, and it's built with integrated security in both hardware and software, making it a safer way to pay than with your credit, debit, and prepaid card information, as well as internet banking.

It has been designed to protect your personal information. To securely transmit your payment information when you pay in-app and on websites, Gracious Express receives your encrypted transaction and re-encrypts it with a developer-specific key before the transaction information is sent to the developer or payment processor. This key helps ensure that only the app or website you're purchasing from can access your encrypted payment information. Gracious Express doesn't collect any transaction information that can be tied back to you. Payment transactions are between you, the merchant (or developer for payments made within apps and websites), and your bank only.

Functionality of Cookies

Cookies are small files that websites put on your computer to store information about your preferences. Cookies can improve your browsing experience by allowing sites to remember your preferences or letting you avoid signing in each time you visit certain sites. Cookies can help Gracious Express to save images of their Logistic Parks, content, fleet, etc. It also helps them to save user data so that the website "remembers and auto-fills" the user ID when they log in again on the website as and when required. Additionally, it asks users who log in on the customer portal to save the password by clicking on "remember the password" for future use if they wish to do so.

Log Files

Gracious Express website uses log files to capture the date and time of visit, referring address (location from which a visitor comes to the Gracious Express website), type of internet browser, and visitor's IP address.

Link to Other Sites

The Gracious Express website does not contain links that connect to other websites. Users should consult the privacy policy of that website before using the services on that site to determine how their information may be used.

Contacting the website administrators

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact

Gracious Express
#68, Pace City-1
Sector-37, Gurgaon – 122001, India

call us now on
+91 96259 35011 / 962593 5015
We are open 24/7 for assistance